Refund and Cancellation Policy

Cancellation

You can cancel an order through the Contact page before it has been dispatched. If payment has already been taken, we refund the full amount, including any shipping charge, to the original payment method.

Once an order has been dispatched, it can no longer be cancelled. You may refuse the delivery or follow the return steps below.

Damaged, wrong, or missing items

If the product arrives damaged, is not what you ordered, or is missing from the parcel, contact us within 2 days of delivery and include a photo of the product and the packaging. We will replace it or refund the product price and the shipping charge you paid.

Change of mind

A sealed, unopened product can be returned within 7 days of delivery. The product and its packaging must be unused and in the condition we sent them.

Nutrition products that have been opened cannot be resold, so an opened product is not eligible for a change-of-mind return. This does not affect a refund for a damaged or incorrect item.

How a refund is paid

Approved refunds are sent to the original payment method. We initiate the refund after we approve the cancellation or after we receive and check a returned product.

Razorpay, Cashfree, and your bank then credit the amount. That step is outside Yeva's control and commonly takes 5 to 7 business days after we initiate the refund.

How to ask

Write to us through the Contact page with your order number, the reason for the request, and photos where the product arrived damaged or incorrect.